سياسات الاستبدال و الاسترجاع

• The customer can return all or part of the order, and the amount or difference in amount will be returned only when the return is made immediately upon the arrival of the order and in the presence of the customer’s delivery employee. Anything will not be returned after the delivery person has left.

• If there is a partial or complete error in your order, you can return it with the delivery employee in his presence with the customer. Therefore, we always advise you to check the contents of the order in the presence of the delivery employee and before leaving.

• In the event of any other notes, it is necessary to contact ITA Agricultural Customer Service on the customer service number within a period not exceeding 24 hours of receiving the request, along with attaching pictures of the existing notes.

• If you paid via electronic payment methods (using a credit card), the return value will be returned to the account of the card used, minus any fees or commissions deducted by the card service providers for this process. This amount can appear/reflect in the card account within 7-14 business days, depending on the speed of procedures of the card issuing bank.

• If the customer does not respond to receive the order at the previously specified location or is not there, the delivery representative will wait for a maximum of 10 minutes and then he will leave.

• In the event that the delivery representative leaves the receipt location specified by the customer without receiving the order from the customer because the customer does not respond, is late in responding, or does not open the door, ITA Agricultural Company has the right to postpone delivery of the order to another time according to the delivery schedule for delivery representatives in ITA Agricultural Company.